Zendesk

Instances

Zendesk Global

This is our main (and first) Zendesk instance. Most people interacting with GitLab Support will use this instance.

• Accessible by: Everyone
• Production domain: gitlab
  • Portal access: https://support.gitlab.com/hc
  • Agent access: https://gitlab.zendesk.com/agent
  • Internal brand access: https://gitlab-internal.zendesk.com/hc
    • NOTE: Must sign-in to the agent access link first
• Sandbox domain: gitlab1707170878
  • Portal access: https://gitlab1707170878.zendesk.com/hc
  • Agent access: https://gitlab1707170878.zendesk.com/agent
  • Internal brand access: https://gitlab1707170878-internal.zendesk.com/hc
    • NOTE: Must sign-in to the agent access link first

Zendesk US Government

This is a Zendesk instance made specifically with Self-Managed public sector users in mind. It has many restrictions and is not generally usable without pre-approval.

• Accessible by: US Citizens only
• Production domain: gitlab-federal-support
  • Portal access: https://federal-support.gitlab.com/hc
  • Agent access: https://gitlab-federal-support.zendesk.com/agent
  • Internal brand access: https://gitlab-federal-internal.zendesk.com/hc
    • NOTE: Must sign-in to the agent access link first
• Sandbox domain: gitlabfederalsupport1585318082
  • Portal access: https://gitlabfederalsupport1585318082.zendesk.com/hc
  • Agent access: https://gitlabfederalsupport1585318082.zendesk.com/agent
  • Internal brand access: https://gitlabfederalsupport1585318082-internal.zendesk.com/hc
    • NOTE: Must sign-in to the agent access link first

View page source - Edit this page - please contribute.