Knowledge Base Training Resources
Training resources for using the knowledge base
The following resources are available.
How-to Videos:
- How to Search for a Knowledge Article within Zendesk
- How to Link Knowledge to a Support Ticket
- How to Modify (Update) a Knowledge Article
- How to Create a Knowledge Article outside a ticket
Training Courses:
- Support Engineer (Knowledge Worker)
- Technical Reviewer (Knowledge Champion)
- How to Review a Knowledge Article
- How to Link a Knowledge Article to a Support Ticket
- How to Change the Folder and Viewing Permissions of a Knowledge Article
Last modified June 11, 2025: Added training (
247c066d)
