Knowledge Base Training Resources
Training resources for using the knowledge base
The following resources are available.
SmartCards are now available for Training on LevelUp. Search for Knowledge
- How to Modify (update) a knowledge article in ZenDesk
- How to create a Knowledge Article from within a Support ticket
- How to Link a knowledge article to a Support Ticket in Zendesk
- How to do a Technical Review and publish a knowledge article in ZenDesk
How-to Videos:
- How to Search for a Knowledge Article within Zendesk
- How to Link Knowledge to a Support Ticket
- How to Modify (Update) a Knowledge Article
- How to Create a Knowledge Article outside a ticket
Training Courses:
- Support Engineer (Knowledge Worker)
- Technical Reviewer (Knowledge Champion)
- How to Review a Knowledge Article
- How to Link a Knowledge Article to a Support Ticket
- How to Change the Folder and Viewing Permissions of a Knowledge Article
Last modified August 12, 2025: added smartcards resources (
a2e06feb)
