Support Readiness - Data
Everything you wanted to know about how Support handles data
Purpose
Meet the team
There are a few people who are routinely involved in serving the data needs of Support:
| Name | Role | Specialization |
|---|---|---|
| Lyle Kozloff | Director of Support, Global Readiness and Acting Support Operations Manager | Leadership |
| Nabeel Bilgrami | Support Readiness Specialist | Operations |
| Melissa Magoma | Support Readiness Specialist | Service Delivery |
| Ilia Kosenko | Support Engineering Manager | Data |
Data Visualization Guidelines
We follow the GitLab Pajamas Design System recommendations for accessibility.
Color Preferences
Performance indicators:
- SSAT: #5A5087 (Purple)
- FRT: #D7786E (Red)
- NRT: #F0AF64 (Yellow)
Ticket Priorities:
- Low: #FFA600 (Yellow)
- Normal: #F57F6C (Salmon)
- High: #D45384 (Magenta)
- Urgent / Emergency ##5A5087 (Purple)
Regions:
- AMER: #D7786E (Red)
- APAC: #5A5087 (Purple)
- EMEA: #F0AF64 (Yellow)
- All Regions: #52b87a (Green)
Please see GitLab Support Data Visualization Style Guide (GitLab internal only) for more detail.
Color Palettes
Please see GitLab Support Data Visualization Style Guide (GitLab internal only).
Last modified February 23, 2025: Adds Support data visualization guidelines (
d248d195)
